Shipping & Returns


Shipping Information

 

  • We process orders within 1-2 business days depending on the order. If the order is "Custom made" it will take approximately 2-3 weeks to create and ship out. If the order is "Made to order it will take approximately 1 week to create and ship out.   

  • All in all, USPS Priority Mail which takes 2 business days.

  • We offer international shipping. Please send inquiries to contact@jacquelynchow.com for details and pricing.

     

Returns 

If for whatever reason you are not completely satisfied with your purchase, please contact us at contact@jacquelynchow.com to request a return instructions for return.

We will gladly accept unwashed, unworn merchandise in original condition for refund or exchange. Your return must be postmarked within 7 days from the date you received your order to be eligible for a full refund.

Please keep in mind we are a small business and all of our pieces are made with extreme love and care from our local tailors and workers at our studio. We inspect every piece closely before shipping and cannot be held responsible for any damages that occur after wear